1. Introduction
Liquor Square Limited ("Liquor Square", "we", "our", or "us") is committed to protecting the privacy and security of the personal information entrusted to us by our customers, website visitors, business partners, and other individuals who interact with our business.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you access or use our website, mobile application, social media ordering channels, WhatsApp ordering services, customer support services, or any other online or offline services provided by Liquor Square (collectively referred to as the "Services") in accordance with the Data Protection Act, 2019 (Kenya) and other applicable laws.
By using our Services, creating an account, placing an order, or otherwise providing your personal information, you acknowledge that you have read and understood this Privacy Policy.
2. Scope of this Privacy Policy
This Privacy Policy applies to all personal information collected by Liquor Square through:
This Privacy Policy does not apply to third-party websites, applications, or services that may be linked from our website. We encourage you to review the privacy policies of those third parties before providing your personal information.
3. Information We Collect
To provide our Services effectively, we may collect different categories of personal information depending on how you interact with us.
3.1 Personal Information
This may include:
- Full name;
- Mobile phone number;
- Email address;
- Delivery and billing addresses;
- Date of birth (where required);
- National Identification Number or other government-issued identification where required for age verification;
- Account username and password;
- Customer preferences and purchase history.
3.2 Order Information
When you place an order, we may collect information including:
- Products purchased;
- Order value;
- Delivery instructions;
- Preferred delivery time;
- Transaction history;
- Refund history.
3.3 Payment Information
Payments are processed through approved third-party payment providers. Depending on your chosen payment method, we may receive information such as:
- M-Pesa transaction reference;
- Payment confirmation status;
- Card payment status;
- Bank transfer confirmation.
3.4 Technical Information
When you visit our website or use our Services, we may automatically collect:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Pages visited;
- Date and time of access;
- Session duration;
- Website usage statistics;
- Referral sources.
3.5 Location Information
Where you grant permission, we may collect your location information to:
- Determine delivery availability;
- Calculate delivery charges;
- Improve delivery accuracy;
- Personalize your shopping experience.
You may disable location services through your device settings at any time, although doing so may affect certain features of our Services.
4. How We Collect Information
We collect personal information through several methods, including when you:
- Register an account;
- Place an order;
- Subscribe to newsletters;
- Contact customer support;
- Participate in promotions or competitions;
- Complete surveys;
- Communicate with us via phone, email, WhatsApp, or social media;
- Browse our website using cookies and similar technologies.
We may also receive limited information from trusted third-party service providers, such as payment processors and delivery partners, where necessary to complete your transactions.
5. How We Use Your Information
Liquor Square uses your personal information for legitimate business purposes, including to:
We will only use your personal information for purposes that are compatible with the reasons for which it was collected or where otherwise permitted by applicable law.
Contact Information
Liquor Square Limited | Email: [email protected] | Phone: 0712 365 484 | Website: liquorsquare.store