Frequently Asked Questions
Shipping
What Shipping Methods Are Available?
We have inhouse delivery. For small orders, we use motorbike riders and for bulk orders, we have delivery vans to make sure you get your orders faster and in good condition.
Do You Ship Countrywide?
Yes we do deliver countrywide using a third party delivery service. We'll send your order as a parcel. Please note, for this kind of order, the payment is done in full before delivery.
How Long Will It Take To Get My Package?
Get same-day delivery between 20 minutes to 1 hour within Nairobi. Get your drinks between 24 to 48 hours in any other part of the country (Kenya).
Payment
What Payment Methods Are Accepted?
We accept Lipa na M-Pesa. Payment is made on delivery for orders within and around Nairobi.
Is Buying On-Line Safe?
It is very safe to order online from this website. Our online store is easier to use, faster and convenient. With this online store, you don't have to leave your premises. Just order, we'll deliver.
Order & Returns
How do I place an Order?
To place your order is very easy. Just search for your favorite drink and add it to cart or click the buy now button. Open the cart and proceed to checkout. You'll be required to fill your details such as name, email, phone number and your address for faster delivery.
How Can I Cancel Or Change My Order?
To cancel or change an order, please contact our support team immediately at 0712 365 484 or email us at [email protected] (Support Hours: 10:00 AM – 7:00 PM).
Do I need an account to place an order?
No, you do not need an account. You can seamlessly checkout as a guest. However, creating an account helps you track your orders, earn rewards, and checkout faster in the future.
How Do I Track My Order?
You can track your order using the Track Your Order page. Simply enter your order ID and the phone number used during checkout.
How Can I Return a Product?
You can return a product within 2 days after delivery for eligible reasons such as a wrong or damaged item. Please read our detailed Refund & Returns Policy for more instructions.
We’re Here to Help! Contact us
Call us: 0712 365 484
Email: [email protected]
Support Hours: Monday – Sunday, 10:00 AM – 7:00 PM