OUR REFUND AND RETURN POLICY

Last updated 1st January, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

You can initiate a return within 2 days after delivery / collection for Eligible reasons or Change of mind:

 

    • Eligible reasons – wrong product, damaged, defective, incomplete, wrong volume, and/or counterfeit items can be returned. Ensure that items are reported within the shortest time possible to facilitate an easy return process.

    • “Change of mind” – You can return items if you change your mind but refunds will only be processed if the package seal is still intact and if the product is in no way tampered with.

Returns
All returns must be postmarked within two (2) days of the purchase date. All returned items must be in new, unopened, unsealed, and unused condition, with all original tags and labels attached.

Return Process
To return an item, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Liquor Square Limited
Attn: Returns
Mutige Kiboti House, 11th Moktar Daddah Street, Opposite Jeevanjee Gardens Victoria Courts, or Mfangano Lane Opposite Ronald Ngala Nairobi.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
Get your refund faster when you drop off your return at the nearest Liquor Square Shop.

Exceptions
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note:
When returning an item, Ensure all seals, and tags are left intact and the item is in its original packaging. Opened drinks are not eligible for return.

Need Help?
If you have any questions concerning our return policy, please contact us at:
0712 545 454
sales@liquorsquare.co.ke

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